frequently asked questions
Can I find the simply colors collection in a high street store ?
No, the simply colors collection is only available online.
How do I know if my order has been placed?
With a successful order you instantly receive a "Thank you for your order" message on your screen. Soon after that you will receive a confirmation of your order by email and an email confirming your payment has been received. If you do not receive an email confirming payment please contact customer service on 1800 652671 1130 as we may not have received your payment.
Is an online payment at simply colors safe?
Yes, simply colors uses Secure Sockets Layer (SSL) technology. This technology is a coding method to enable safe transfer of information over the internet. The customer information can not be viewed by anyone other than the recipient and payments with credit cards are handled by Warp Fusion (www.warpfusion.com). Warp Fusion is a business partner of BNZ, a subsidiary of the National Australia Bank Group. They guarantee that your payment will be completed safely.
When will my order arrive at my home?
Upon receipt of your payment, your order will be sent within 5 business days and should be delivered within 4-6 business days. We will send you an email upon receipt of your payment and as soon as we ship your order.
How can I return an item?
For all information regarding returns and exchanges click here.
How can I place a comment in your guestbook?
We would love to have your comments in our guestbook! We are of the opinion that a reference has the most value when provided by a customer. Therefore, we have opted for a 'closed' guestbook. This means that only customers that have placed an order and have received the item(s), can provide their comments in our guestbook. In your shipping confirmation email you will receive the link to our guestbook, enabling you to leave your comment. By the way, we would love to see your little one in his or her new outfit, so please feel free to add a picture in our guestbook!
We have a small number of adult t-shirts, so if you have an idea that you would like printed, then please just email us at info@simplycolors.com.au
Does simply colors offer fund raising possibilities?
Yes we do! Simply colors offers fund raising possibilities for local communities, kindergartens, sports clubs and more. Create a fun slogan or print a logo on hoodies, rugby jerseys, polo shirts, t-shirts or bodysuits. Using our product will ensure you of a great success to raise funds. Ask us about the possibilities we can provide for your. E-mail us at info@simplycolors.com.au or phone us on 1800 652671.
Have you not found an answer on your question? Just contact us, we are more then pleased to help you! Phone 1800 652671 or send us an e-mail: info@simplycolors.com.au.
